Privacy policy
How we handle your information.
Last updated: 10 October 2026
1. Who We Are
Brixter Construction Limited ("Brixter", "we", "us" or "our") is a UK construction company.
We are committed to protecting your personal information and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Company: Brixter Construction Limited
Company number: 10967625
Registered address: 29B Keymer Road, Hassocks, West Sussex, BN6 8AB
Website: www.brixterconstruction.co.uk
Contact email: contact@brixterconstruction.co.uk
Brixter Construction Limited is the data controller for the personal information described in this policy.
2. Information We Collect
When you contact us through our website, by email, telephone, Facebook, Instagram or Messenger, we may collect:
- Your name
- Email address
- Telephone number
- Information about your proposed building or renovation project
- Your correspondence with us
- The date of your enquiry
If you proceed with our services, we may also collect additional information necessary to prepare quotations, arrange site visits, manage construction projects and fulfil contractual obligations.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries about our construction services
- Discuss potential building and renovation projects
- Prepare quotations and estimates
- Arrange appointments and site visits
- Follow up on enquiries you have submitted
- Communicate with customers about ongoing projects
- Manage our business and comply with legal obligations
We do not use enquiry details for unrelated promotional email campaigns without an appropriate legal basis and compliance with applicable electronic marketing rules.
4. Our Legal Basis for Processing Information
Under UK GDPR, we rely on the following legal bases where applicable:
Legitimate interests: To respond to enquiries, communicate with prospective customers, provide information about our services and follow up on genuine requests. Our legitimate interest is in operating our construction business and responding to people who contact us.
Steps prior to entering into a contract or performance of a contract: To prepare requested quotations, arrange services and fulfil agreements with our customers.
Legal obligations: To maintain records and meet applicable accounting, tax and legal requirements.
We assess which legal basis applies to each activity.
5. Website Contact Forms
When you submit an enquiry through our website, the information you provide is received through our WordPress contact form.
Form submissions are stored within our WordPress website database and sent to our business email service, Google Workspace.
We use this information to respond to your enquiry and assess how we may be able to assist with your proposed project.
6. Facebook and Instagram Enquiries
Brixter may advertise its services through Facebook and Instagram, including Meta Instant Forms and Messenger.
If you submit an enquiry through these services, we may receive personal information such as your name, contact details and information about your proposed project.
We use this information to respond to your request, discuss your requirements, arrange appointments and provide quotations.
Information submitted through Meta's services is also subject to Meta's own privacy practices.
For more information, visit https://www.facebook.com/privacy/policy/.
7. How We Store and Protect Your Information
Customer enquiry information is stored using our business systems, including WordPress and Google Workspace.
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse and disclosure.
We limit access to personal information to authorised individuals who need it for legitimate business purposes.
8. How Long We Keep Your Information
For enquiries that do not result in a construction project, we retain personal information for up to 24 months from the last meaningful contact, unless a longer period is necessary for a legitimate and lawful reason.
For customers who proceed with construction work, relevant project, contractual and financial records may be retained for longer where necessary to meet legal obligations, manage warranties or address potential disputes.
We periodically review retained information and securely delete it when it is no longer required.
9. Sharing Your Personal Information
We do not sell personal information.
We may share information with trusted service providers who support our business operations, including:
- Website hosting and website administration providers
- Google Workspace, which provides our business email service
- Meta, where enquiries are submitted using Facebook, Instagram or Messenger
- Professional advisers or relevant authorities where legally required
- Contractors or suppliers where sharing information is necessary for an agreed project
We only share information where there is an appropriate reason to do so.
10. International Data Transfers
Some service providers, including Google and Meta, may process or store personal information outside the United Kingdom.
Where UK data protection law requires safeguards for international transfers, we will ensure an appropriate transfer mechanism is in place.
You can contact us for further information about international transfers relevant to your personal information.
11. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Request restriction of processing
- Object to processing based on legitimate interests
- Request transfer of your information where applicable
- Withdraw consent where processing relies on consent
You have the right to object to processing based on legitimate interests. We will consider your request in accordance with applicable data protection law.
To exercise your rights, contact us using the email address provided in Section 1.
12. Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality and, where enabled, measure website usage.
Where cookies or similar technologies require consent under UK law, we will provide appropriate information and choices.
Further information about the technologies used on our website will be provided through our cookie information once our website configuration has been verified.
13. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can investigate.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Website: https://ico.org.uk
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal obligations.
Any updates will be published on this page with a revised date.
Website enquiry form
When you send an enquiry through our contact form, the details you enter are passed to our form-delivery provider, FormSubmit (formsubmit.co), which forwards them by email to contact@brixterconstruction.co.uk. We use these details only to respond to your enquiry.